Terms and Conditions

In these conditions "we", "us" and "our" refer to The Hand Weaving Company. You can write to us at PO Box 148, WELSHPOOL, Powys SY21 1BB or send an email using the Contact form. These are also the addresses to write to if you have any complaints. "You" and "your" refers to the customer who places an order with us. You can telephone us on +44 (0)1938 553734.
Shipping & Delivery
We will endeavour to dispatch your order by the next working day after we receive it and you should receive it between 3 and 5 working days after dispatch. The minimum age for customers is 18. You should tell us as soon as possible if you do not receive your order within one week of placing your order or within one week of an estimated delivery date we may give you. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and receive a full refund for those goods. When you receive the goods, you should check them as soon as possible and let us know within 7 working days if there are any problems. If possible, please retain all packaging until you are satisfied with the goods. We will require payment of the price of the goods in full before we dispatch them. All prices are in Pounds Sterling and goods can be shipped to the European Union and worldwide. For shipping costs outside the UK, please contact us for shipping costs. You can cancel your order for any reason and receive a full refund at any time before we dispatch the goods. Once the goods have been dispatched, it is not possible to cancel your order (see Returns and Replacements).
Privacy & Security
We may record information supplied by you for internal record keeping and product improvement. At no time do we record details of credit or debit cards. For further information see our Privacy Policy.
Returns & Replacements
If you have received the goods, you can only cancel your order if the goods are in a resaleable condition and you have retained all of the packaging. You must return the goods to us at the address above at your own expense. A refund will only be issued when we have received safe delivery of the goods and they are undamaged.
You may order goods either from our website or by telephone. We will endeavour to dispatch your order within 1 working day of receiving your order, but this cannot be guaranteed. 
Payment, Pricing & Promotions
Payment in full must be made at the time of ordering. We may offer promotions from time to time and we may withdraw such promotions at any time without notice. All card payments are processed securely through Sagepay.
Nothing in these Conditions affect your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Beaureau. English Law will apply to these Conditions. Any information you provide us with will only be used for sending your goods. We may, from time to time, contact you with regard to product promotions or new products.
All text and images are the copyright of The Hand Weaving Company and may not be used for any purpose whatsoever without our express consent in writing.
Copyright 2016: The Hand Weaving Company

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